Our Policies
Cancellations and Changes
Our goal is to process orders efficiently for fast delivery. Gifts are immediately prepared after orders are placed and therefore cannot be changed or cancelled within 48 hours of the delivery date.
Customization
We carefully provide the finest gifts to fill our baskets. Each assortment is precisely crafted to fit the theme of accompanying products and basket size selected. For a number of reasons, we strongly recommend that you select a basket designed by our team. However, if desired, we would be pleased to customize any one of our baskets to your specific selections for an additional charge up to $15 per basket. Items not in our inventory must be purchased and provided by the customer. Customization services are provided on a complimentary basis for orders of 25 or more baskets. Please note we are unfortunately unable to offer customization during November and December unless more than 25 units are ordered.
Damages, Returns and Refunds
We take great pride in selecting only the freshest and finest products available. If for some reason, your gift arrives damaged, please notify us within 48 hours of receipt and we will be happy to provide a replacement. We do not accept returns for refunds.
Local Delivery
Mon−Sat: Orders received before 7:00pm ET for addresses within our Greater Augusta delivery area can be delivered the next business day. Orders received after 7:00pm ET can be delivered within two business days, (For example, if you order after 7:00pm on Monday, your order can be delivered on Wednesday.)
We offer local delivery in the Greater Augusta Area from Monday to Saturday, between 9:00am and 5:00pm Eastern Time. During the holiday season, residential gifts may be delivered up until 8pm. Please note that delivery is attempted on the date selected, however, we are unable to guarantee delivery on that date. If a recipient is not available when delivery is attempted, the gift may be left with reception, concierge, a neighbor or on the front porch if the area is considered safe by our driver. If the area is deemed unsafe or there is nobody available to accept the gift on the recipient’s behalf, it will be returned to our office and the sender will be contacted for further direction.
Food safety
Please note that food items may be photographed opened up so that you can get a true sense of the product. However, the actual product sent will be individually wrapped to ensure ultimate freshness and to comply with food safety standards.
Privacy
Your privacy is of the utmost importance to us! Be assured that we do not sell or share your information with third parties. We may employ outside companies to perform functions on our behalf such as delivering orders, sending emails and processing credit card payments. However, they have access to only the personal information required to perform their duties. Should you wish at any time to unsubscribe from our email list, you may do so by following the instructions at the end of each communication. If you have any further questions regarding our privacy policy or email practice, please contact us any time.
Substitution
We reserve the right to make substitutions of equal or greater value as required to ensure the timely delivery of your gifts. Our intention is to always send gifts as shown. However, sometimes situations beyond our control arise where this is not possible. Please be assured that our goal is to exceed your expectations and build a long term relationship with you.
Governance
The terms and conditions for Augusta Gift Baskets are governed under United States law.